Reference

bro178 Legal: account access and policy terms

bro178 Legal explains how your account, payments and personal data are handled before you enter the lobby.

Account termsPrivacy choicesLocal-law accessContact routes
bro178 bro178 Legal: account access and policy terms
CONTACT THE POLICY DESK

Three routes for Legal account questions

A clear contact path matters when a Legal question affects your account or wallet status.

Account access If phone verification or login access stalls, open account help and provide your registered…
Wallet records For DANA, OVO, GoPay or QRIS questions, keep the receipt reference and transaction time…
Policy requests Ask us to clarify a Legal clause, correct an account detail or explain an…
HOW WE HANDLE RECORDS

Six Legal checks behind your account

We keep this policy area practical: you should know what is collected, why an account check appears and where a request goes.

Data collection

We use account details such as your registered phone number to identify the account during access checks.

Cookie choices

Cookies can support session continuity and remember parts of your account path.

Account security

Keep your login details private and complete phone verification only through your own account path.

Record retention

We retain account and transaction records for the period needed to resolve disputes, maintain account history and meet applicable legal…

Correction requests

If your phone number, name or payment reference is recorded incorrectly, contact account help with the affected field.

Access decisions

Where an account or transaction cannot proceed, we explain the available reason when permitted.

Six answers before opening your account

These Legal answers address the questions we expect before account access, payment use or a privacy request. Read them alongside the terms shown during account creation, and contact us when your situation needs a record-specific answer.

bro178 Legal covers account access, phone verification, payment records, privacy choices, cookies, security, retention and policy contact routes. Access depends on local law and applies where local law permits.

Availability depends on local law. We may limit account access or a transaction where local law permits, so check the access message shown during your account path and ask support for clarification.

Phone verification connects the account to the contact detail you provided and helps us discuss access securely. Complete it through your own account path, and never share your login code in a message.

We use payment references and account details to investigate a status question. Keep your receipt or reference ready, and contact account help if the wallet status does not match what you see.

Yes. Contact policy support with the account detail that needs correction, such as your phone number or name. We may request account confirmation before changing a record connected to access or payments.

We retain records for the period needed for account history, dispute handling and applicable legal duties. You can ask which type of record is held and the reason it remains available.

Use the account help route and describe the access message, registered phone number and relevant transaction reference. We will explain the available reason when permitted and confirm whether local law affects the decision.